FAQs
Frequently Asked Questions
We're so glad you're here. Below you'll find answers to our most common questions — because we want your experience with Empyrean Empyre to feel as uplifting as the message you're wearing.
🚚 Shipping 🚚
How much does shipping cost?
We offer free shipping on all orders over $100 — our way of blessing you for investing in pieces that carry purpose.
How long will it take to receive my order?
Every piece is made with intention, and that takes a little time. Here's what to expect:
- Warehouse items: 2–5 business days
- Partner-sourced & print-on-demand items: 7–20 business days
Some orders may arrive in separate packages if items are fulfilled from different locations — don't worry if one arrives before the other!
Do you ship internationally?
We're working on expanding our reach across the globe! Please reach out to us directly to ask about international shipping availability for your region.
Print-on-Demand Production
What is print-on-demand?
Each item in our collection is printed and crafted specifically for you when you place your order — no mass production, no waste. It's intentional, just like your faith.
How long does production take before my order ships?
Production typically takes 2–7 business days before your order is handed off to the carrier. This is in addition to shipping time, so please plan accordingly — good things are worth the wait!
Will my colors look exactly like the photos?
We do our best to represent colors accurately, but slight variations can occur due to screen settings and the nature of the printing process. Each piece is unique, just like you.
📦 Returns & Exchanges 📦
What is your return policy?
We accept returns within 7–14 business days of delivery. Items must be unworn, unwashed, and in their original condition.
Are there items I cannot return?
Yes — the following items are final sale and non-returnable:
- Lingerie & bodysuits
- Swimwear
- Jewelry
- Beauty products & face masks
- Custom, clearance, or final sale items
Who pays for return shipping?
Return shipping is the customer's responsibility, unless the item arrives damaged, incorrect, or defective — in which case, we've got you covered completely.
How do I start a return or exchange?
Simply reach out to our team with your order number and reason for return, and we'll walk you through the process with care.
📏 Sizing
How do I find my size?
Each product page includes a sizing guide to help you find your perfect fit. We recommend measuring yourself and comparing to the size chart before ordering, since sizing can vary between styles and fulfillment partners.
What if my item doesn't fit?
If your item doesn't fit and is eligible for return (see above), we're happy to help you exchange it for a different size within the return window.
💳 Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment options available at checkout (such as Shop Pay, Apple Pay, and more, depending on your location).
Is there a discount I should know about?
Yes! We automatically apply a 10% discount to all orders — no code needed. It's our way of saying thank you for being part of this community.
💬 Still Have Questions?
We'd love to hear from you. Reach out to our team and we'll respond with the same love and care that goes into every piece we create. You're not just a customer — you're part of the Empyrean Empyre family.